FAQ
Kombucha Basics
What is Kombucha?
Get ready for a fizzy adventure! Kombucha is a sparkling tea drink brewed with a special culture called a SCOBY. This magical ingredient transforms sweet tea into a tangy, probiotic powerhouse.
What does kombucha taste like?
Kombucha typically has a tart, tangy flavor with subtle sweetness. The taste can vary depending on the type of tea used (black, green, oolong), added flavors (fruit, herbs, spices), and the specific brewing process.
At The Scoby Club, we craft kombucha with a focus on bold, flavorful profiles. Expect a tangy, slightly sweet base with a refreshing effervescence.
What are the benefits of kombucha?
Kombucha is packed with probiotics, those friendly bacteria that keep your gut happy. It's like a little party in your tummy!
A healthy gut can contribute to better digestion, improved immune function, and potentially even enhanced mood.
While it's not a magic potion, many folks enjoy kombucha for its potential benefits, or just a replacement for store bought sodas.
Is kombucha safe for everyone?
Most definitely! But like any new friend, it's always a good idea to introduce kombucha slowly. If you're pregnant, breastfeeding, or have any health concerns, it's best to chat with your doctor first.
What are those floaty things in my kombucha?
Don't worry, those 'floaty bits' are perfectly normal! They might look a little strange, but they're actually remnants of the SCOBY, the magical culture that transforms tea into kombucha. They're harmless and a natural part of the brewing process. Feel free to enjoy your kombucha without concern.
How long can I enjoy my bubbly goodness?
For the freshest flavor, we recommend enjoying your kombucha within 3 months of receiving it. However, properly refrigerated kombucha can typically be enjoyed for up to 6 months.
How should I store kombucha?
For optimal freshness and carbonation, please store your kombucha in the refrigerator (3°C - 5°C) at all times! The Scoby loves it cold.
Can I make kombucha at home?
Absolutely! Brewing your own kombucha can be a rewarding experience. Keep an eye out for our upcoming Kombucha Brewing Kit, or send us a DM to inquire about availability. We also host fun and informative kombucha brewing workshops from time to time. Follow us at @thescoby on our socials for the latest updates and workshop schedules!
Ordering and Shipping
How do I place an order?
Simply browse our website, add your favorite flavors to your cart, and check out.
What are your shipping options?
We offer convenient local delivery within the Klang Valley. Shipping costs are calculated at checkout.
What are your payment methods?
We accept all major credit cards (Visa, Mastercard and American Express) and E-wallets.
What is your return policy?
We understand that sometimes things don't go as planned. Due to the nature of our perishable products, we are unable to offer returns at this time. However, we are always here to help! If you have any issues with your order, please don't hesitate to contact us, and we'll do our best to help!
Contact Information
How can I contact you?
Drop us a line at thescobyclub@gmail.com, or find us on social media @thescobyclub. We're always ready to chat!
Do you have a physical store?
We don't have a brick-and-mortar store just yet, but we're always looking for exciting opportunities to connect with our community! You can find us online and keep an eye out for our pop-up events where you can try our kombucha and chat with our team.
Partnerships
Do you offer catering or private event services?
Absolutely! We love bringing the fizz to celebrations. Whether it's a wedding, a corporate event, or a sporting event, we can customize a kombucha package to perfectly complement your occasion. Contact us to discuss your event and let's create a bubbly experience together!
Do you collaborate with other businesses?
We're always open to exciting collaborations! Whether it's a cross-promotion with another local brand, a featured menu item at a cafe, or a unique partnership opportunity, we're eager to explore new possibilities. If you're interested in collaborating with The Scoby Club, please don't hesitate to contact us.